What Klero records, and why.

Information you provide

We may collect your name, WhatsApp or mobile number, optional email, timezone, selected goal areas, intended outcome, common blocker, preferred contact window, and consent to be contacted.

Onboarding and progress records

If you become a client, Klero may record onboarding notes, commitments, check-in schedules and outcomes, proof summaries, follow-up logs, session notes, missed updates, resets, assignment history, and exit records.

How we use information

• Review and assign interest submissions.
• Prepare the assigned Klero Partner.
• Contact you on WhatsApp, phone, SMS, or email as agreed.
• Operate check-ins and scheduled sessions.
• Maintain service continuity and keep a reliable record of staff actions.
• Protect, troubleshoot, and improve the service.

Who can access it

Authorized Admin staff can manage prospects, assignments, clients, and operations. An assigned Partner can access the intake and client records needed for their work. Access changes when assignments change.

The Klero app

If you use the Klero app, we collect your phone number to sign you in with a one-time code (sent by SMS through Twilio), the name you ask to be called, the photos, screenshots, videos and notes you send as proof of a check-in, your chat messages with your Partner, and your notification settings. If you allow notifications, we store a push token for your device so we can send reminders, results and messages. The app does not track you across other apps or websites, and it contains no advertising.

Deleting your app account

You can delete your account in the app under You → Delete account. This removes your sign-in, devices and notification settings right away, and the Klero team removes your coaching records within 30 days, except records we must keep for legal reasons.

Hosting, database, and analytics

Klero uses service providers for hosting, database infrastructure, deployment, and analytics. Google tags may receive page and conversion events, but Klero does not intentionally send phone numbers, email addresses, or written intake answers in those events.

Retention

We retain operational and audit records while they are needed to provide the service, resolve disputes, protect the system, or meet legal obligations. Retention periods may differ by record type.

Corrections and deletion requests

Email hello@kleroapp.in to request access, correction, or deletion. We may need to verify your identity. Some audit or legal records may need to be retained even when active service data is removed.

Sale of personal information

Klero does not sell personal information. If that policy changes, this notice and the relevant consent controls will be updated before the change applies.

Terms of Service

The terms that apply when you access Klero or use its services are set out separately.

Read Klero’s Terms of Service →

Contact

Privacy questions can be sent to hello@kleroapp.in. Last updated: 29 October 2026.